Frequently Asked Questions
Quick answers about orders, payment, delivery, licenses and activation.
How will I receive my software license?
For eligible mapped products, the license is delivered digitally after successful payment. It can appear on the Order Received page, in My Account and in the order email.
How fast is delivery?
Many eligible products are delivered automatically within moments of payment confirmation. Supplier or payment verification can occasionally delay fulfilment.
Where can I find my order later?
Sign in to My Account and open Orders. Your order details and delivered license information remain associated with the order when supported by the product.
What if the key does not activate?
Check that the purchased edition, region and device count match your system. If the issue remains, send your order number and the exact activation error to support.
Can I get a refund after a key is revealed?
Digital products have special refund limits because revealed keys cannot be physically returned. Invalid, undelivered or incorrect products are reviewed under the Refund & Replacement Policy.
Which payment methods are supported?
Available methods are shown securely at checkout through the configured payment gateway and can include cards, netbanking, wallets or UPI when enabled for the account.
Still have a question?
Contact India TV DNA support and include your order number when applicable.